happybeds operations during COVID-19
The safety of our customers, our team members and the community will always be our number one priority. As conditions and regulations surrounding COVID-19 evolve and change, we're committed to keeping our customers informed on any impact to our operations. After reading below, if you’re still unsure or want to ask something, please do not hesitate to reach out to our customer service team. Kindly note, that due to current volumes, our customers may experience some delay in response. Our Customer Service Team will respond to all enquiries as soon as possible.
Inventory & Delivery delays within our network
Like many businesses, Happybeds is experiencing shipping and local delivery delays across our entire delivery network. We are working to get your product to you as quickly as possible, but you may need to allow additional time to receive your order. We’ll do our best to inform you of any changes in status of your delivery but we do appreciate your understanding and patience.
During this time we unfortunately cannot deliver inside your home, but we can still deliver to your door. To plan for your delivery, we suggest there be someone who can assist you to carry your boxes inside. If you need assistance, please reach out to our Customer Care team when you place your order and we will do our best to work out a plan with you. This will vary by state and territory but you can rest assured that all our delivery partners will comply with the relevant Public Health Orders.
Open for business & supporting our teams
We’re an online business so we are able to continue to deliver quality, premium products safely to your doorstep. We ensure that all our team members, at all times, are following the relevant Public Health Orders.
Inventory and Customer order fulfilment centre information
We ensure that our fulfilment centre partners follow the relevant Public Health Orders and recommended health and safety procedures while continuing their operations. Our fulfilment centres are being cleaned more frequently and rigorously, and all staff follow the recommended health and safety advice. All fulfilment team members have uninterrupted access to hand sanitiser and personal protective equipment where required.
Helping our community
Health and wellness are at the heart of everything we do. Thank you for continuing to support our business, so we can continue contributing to the economy and deliver comfort to you for years to come. As always, please feel free to reach out if you have any questions.